Q: This seems too good to be true, what is the catch?
A: There really is no catch! We have left out the extras you don't use so we can charge you less. Simple.
Q: What membership types are there?
A: We have three main membership options: no contract, 12-month contract and annual advance pay. Click Join now to see which options suits you best.
Q: What does 'no contract' mean?
A: This means you are not contractually tied to us for any specified period of time, you can cancel at any time and we will not take your direct debit the following month.
Q: How will I be able to access the club?
A: We issue you with a pin number to access the club. This number is unique to you and will allow you to access your club at any time during our normal opening hours.
Q: What are your opening hours?
A: For specific club opening times please click on the relevant club name to the left of these questions.
Q: Will I be able to freeze my membership?
A: Yes, you can freeze your membership for as long as you want. This will reduce your monthly direct debit to £5 per month. Your pin will be disabled and will not be re-activated until your unfreeze your membership. This can all be done online in the Member’s Area of the website. You can access this secure area by clicking 'log-in' in the top right hand corner of the screen and then inputting your PIN and email address.
Q: What equipment will you have?
A: We have traditional cardiovascular and strength machines, spin bikes, extensive free-weights and plate loaded equipment as well as large 'freestyle' areas featuring suspension training, ropes, bungees, punch bags, kettlebells, Powerbags, ViPR and much more. Why not come down and see for yourself?
Q: How much free weights will you have?
A: Each club has over 1000kg of Olympic discs for plate loaded equipment as well as dumbbells up to 50kg. The free weights area is very important to us and is not an after thought like many other gyms. The only thing you absolutely have to remember in the Klick Fitness free weights area is; if you are big enough to lift them, you are big enough to put them back!
Q: Will you be running Group Exercise/Studio classes?
A: Oh Yes! We love group exercise - in fact we love it so much we run two different types!
Included in your membership are over 40 FREE Klick Group Training (KGT) classes. Now we don't like to blow our own trumpet but these classes are simply awesome. Lasting 30 minutes, KGT classes introduce you to a whole new world of fitness toys. From kettlebells to ViPR and PowerBags to Suspension Training our Klicksters will help take your training to a whole new level in a fraction of the time. Don't believe us? Why not give a class a try? Still nervous about trying it? Try booking in for a Klick Start induction to get a little taster of all of them!
All Klick Fitness clubs also run more traditional 'studio' classes like step, circuits, pump fx, fight fx and much more. If these are the things that float your 'classy' boat then check out the timetables in club and get ready to strut your stuff. Please note in Klick Fitness clubs these classes carry a small charge* payable directly to the instructor. Klick Fitness don't make any money from this service - we just give you and the instructor the space to have fun and do what you love. That's just the way we roll.
* Please note these classes are included in the cost of membership at our Leicester club
Q: Do you run spinning classes?
Oh yes – we love a bit of group cycling. There is nothing quite like it as far as we are concerned. We have fantastic bikes and instructors waiting to give you a great workout. But we don’t stop there. If technology is your bag then you will love our virtual spin classes!*
* Please note the virtual spin solution is not available in Leicester
Q: Do you have Zumba classes?
A: How could we not? We love the guys at Zumba – they are so much fun! Zumba classes will be run in the same way as the studio classes so, providing you are a member, you just turn-up, pay the instructor and, well, get moving!
Q: Will Klick Fitness clubs be staffed at all times?
A: For sure. We can’t keep those Klicksters away. Rest assured there is always a Klickster on site during our normal opening hours as well as a full team of friendly and helpful personal trainers who can answer any questions you may have in the club. The club is also monitored by extensive CCTV.
Q: Will I be shown how to use the equipment?
A: Of course, we offer every Klick member a free 45 minute new member experience called Klick Start which will guide you through a short, fun and realistic workout to help get you started at Klick. You can book this as part of the sign-up process or by logging in to the secure members area if you have already joined.
Q: Are there changing facilities?
A: Yes we provide full changing facilities including showers, toilets and lockers.
Q: Are there lockers?
A: Yes, you can buy a padlock in the vending machine in the club or feel free to bring your own. Lockers can only be used whilst you are in the club and will be cleared at the end of each day.
Q: Do you have sauna and steam facilities?
A: At Klick we are really into Fitness. Saunas not so much. Sorry. These areas cost a huge amount of money to operate and with rising energy costs we have removed them* to help keep the membership fee low for you. This is part of our commitment to giving you a new kind of gym without the expensive extras you don’t really need and more of the stuff you do.
* these facilities are still available in our Leicester club
Q: Will personal training be available?
A: Yes, this is available at an additional cost paid directly to the experienced trainers in our clubs. You can take part in 1 to 1 or group sessions.
Q: What is the minimum age to join Klick Fitness?
A: The minimum age is 18 years old.
Q: Will I be able to bring a friend?
A: Yes, very soon – we will shortly be launching our guest passes which can be purchased online. They will be £5 for a one day pass and £12.99 for a 3 day pass.
Q: Will there be car parking?
A: Yes, all our Klick Fitness clubs have car parking facilities.
Q: Can I pay by cash?
A: Unfortunately we do not have a cash option. We keep no cash on the premises which means our staff can spend more time with you on the gym floor rather than in the back office cashing up.
Q: Will I still benefit from First Club?
A: As a Klick member you will get access to a selection of exclusive deals to save you money. So whether you are sending flowers to that special someone or going to the cinema with friends, being a member of Klick Fitness keeps your bank balance in shape too! With Klick memberships being such value for money already and these incredible savings available, it is easy to see how you can Klick4Free.
Q: Will there be a relaxation area?
A: Yes we will have a seating area called the ‘Klick Stop’ in the club where you can sit and relax or wait for friends. In this area we have a selection of vending machines where you can buy soft drinks, supplements, water bottles and padlocks.
Q. What happens if my circumstances change after I sign-up for the 12-month contract option?
A. At Klick we understand that life can sometimes be unpredictable and that your circumstances can change over night. As such if you are made redundant, can't train due to a medical condition or have to move away from the area unexpectedly (and can provide evidence for these) we will agree to terminate your agreement early. Please email enquiries@klickfitness.com for more details.
Q: My membership is in arrears, what should I do?
A: If your direct debit has not gone through and your pin has been disabled please login to the secure members area (top right of the screen) using your PIN and email address. You will then be able to follow the on-screen instructions to make a payment and reinstate your PIN number. If you experience any problems please email enquiries@klickfitness.com